To generalize all staff as people who do not listen to suggestions is uncalled for, as most of our staff do care a great deal about re-evaluating rules and what to do under certain circumstances.
With that being said, it would be better if when citing your evidence you could provide which staff members were online to vouch for or contest your request. That way we know exactly how to handle the report.
If you cannot do that, then it is nearly impossible to handle a situation based off of general hearsay. A KOS on location isn't something we can trace so easily or handle with your so desired reasonable punishment/reprimanding.
If you are assuming that our staff are lazy in terms of how they handled this PARTICULAR situation, I again, highly suggest that you reconsider how you view our staff as this instance isn't something so easily investigated.
I will say that the disguiser situation needs to be looked into- and is ALREADY being looked into by our server management group, as well as those who rewrite rules and such. We are already doing work behind the scenes to make things more precise and/or accurate. With a disguiser, you kind of HAVE to KOS off of skin because of the limited information provided as to who the KOS is being placed on. Again, it's a sticky situation, HOWEVER, our MOTD does have a section detailing the use of common sense in handling situations like this. Use common sense- with a disguiser, what else is the guy going to have against you other than where you were or what you looked like? At the end of the day, you chose to use a disguiser and ended up in this situation, and he used common sense to deduce who the T was.
It's not that the staff don't care, it's that there are issues with the way you presented this contesting of rules and description of situation that cannot and will not lead to any action being taken.
Hope you reconsider your view of our staff.
-Micah/Hawaii